Flora Liu
① 他说过的话
10 条
营销用一套工具运行,销售用另一套,客户运营用第三套,但他们都在各自独立地观察同一位客户并各自独立地做决策。
指向原始笔记的链接
Marketing runs on one set of tools, sales on another, customer ops on a third, but all of them are looking at a customer independently and making decisions separately.
—— Flora Liu · [03:09]
每个供应商都增加了一跳,这种滞后导致我们基于过时的数据行动,这意味着我们在基于昨天的世界做自动化。
指向原始笔记的链接
Every vendor added a hop, and this lag was causing us to act on stale data, and that meant we were automating on yesterday’s world.
—— Flora Liu · [04:51]
我们发现,与其在我们的业务之上构建一个 AI 层,我们设计了架构,让智能体能够作为与人类在同一个系统中的另一个操作者来运作。
指向原始笔记的链接
We found that instead of building an AI layer on top of our business, we designed our architecture so that the agent can operate as another operator within the same system as humans.
—— Flora Liu · [07:09]
从非常字面的意义上说,我们在用 Notion 来发展 Notion。
指向原始笔记的链接
In a very literal sense, we are using Notion to grow Notion.
—— Flora Liu · [11:13]
人类仍然在循环中,并且实际上加入了自己的判断、品味和销售独门秘诀,但他们不再是从一张白纸开始。
指向原始笔记的链接
The human is still in the loop and actually adds their own judgment and taste and sales secret sauce, but they’re no longer starting from a blank slate.
—— Flora Liu · [16:31]
我们拒绝外包上下文层,因为那是我们的优势所在。
指向原始笔记的链接
We refuse to outsource the context layer because that’s where our edge is.
—— Flora Liu · [18:02]
而在生命周期营销方面,收到基于上下文的推荐的用户,采取下一步行动的可能性高出 63%。
指向原始笔记的链接
And on the lifecycle marketing side, users who received context-aware recommendations were 63% more likely to take the next step.
—— Flora Liu · [19:06]
那是一片混乱,但那也是规格说明。
指向原始笔记的链接
And that was a chaos, but it was also the spec.
—— Flora Liu · [19:44]
所以如果你把一个平庸的流程编码进去,你就会得到一个平庸的智能体。
指向原始笔记的链接
And so if you encode a mediocre process, you get a mediocre agent.
—— Flora Liu · [19:47]
最后但同样重要的是,默认做成无头(headless)的,并且为智能体作为操作者而设计,而不仅仅是副驾驶。
指向原始笔记的链接
Last but not least, be headless by default and design for agents as operators and not just copilots.
—— Flora Liu · [20:13]
② 出现在这些集
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③ 他谈到的
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