信任建立 (trust)
集里怎么说它
- 《当攻击用 AI、防守靠智能体:Abnormal 与 Cogent 聊智能体网络安全》(15:12起):本集说让 AI 访问最敏感数据并高速自主决策很吓人,解法是展示工作过程:新客户先用只读模式看 AI 看到了什么、为什么这样决策,看过几十上百个案例后再切主动模式。
- 《Wix CEO Avishai:SaaS 末日下,我们凭什么值钱》(09:05起):本集核心论点:判断 AI 威胁要看信任——JP Morgan 在封闭安全环境之外只信任 Salesforce 保管客户数据,「这极其难被改变」。
- 《AI 时代怎么做出能留住人的消费产品》(00:58起):本集说早期『实用性往往胜过信任』,但要打入主流、触达数十亿用户,『不用你的数据让自己获利、只为给用户更好体验』会成为分界线,『能打入主流的东西会把信任作为根本原则』
- 《把团队设计成「恐怖组织」:Snap 首位产品经理的反直觉产品课》(42:46起):本集说在聊天广告里,用户该被广告主影响多少,应等于愿意拿多少信任来交换;信任最大化很可能与用户留存和广告主价值相关,Amazon 搜索第一条结果前十六条广告是反面教材。
- 《一年估值从 30 亿涨到 110 亿:Harvey 怎么边狂奔边招一千人》(35:19起):Winston 在 AMA 里说,随着公司成长他最想守住的就是信任:给员工放手执行的自主权,不搞监督、不设摩擦——『我们不是出于恐惧而运作的』。
- 《个人助理 Instinct:零界面、十亿美元交易与每天10%的增长》(03:28起):本集把信任当成可量化的数据飞轮:到第一张信用卡、第一个账户密码、第一条敏感信息的时间是信任的代理指标;第三周 40% 用户共享信用卡,共享一条敏感信息后留存率高达 80%。
- 《AI 个人助理大战开打,谁会赢?》(00:49起):本集说信任是成败暗线且方向各异:很多人不愿让 Meta 接入自己的 Gmail 和日历,而 Siri 的问题则相反——它其实已经好用了,但人们因为十多年来一直不行而不敢信任它。
① 提到它的金句
52 条
对我来说,这很多就像是一个自动驾驶的迷你版本,就是,最终你在大规模上证明这件事的唯一方式,是让这个东西谈判足够多的 NDA,以至于人们就是信任它。
指向原始笔记的链接
Like to me, a lot of this is like, this is like a mini version of self-driving where it’s like, the only way eventually you prove this at scale is you have this thing negotiate so many NDAs that people just trust it.
—— Gabe · [42:18]
没有任何东西能像修复那样重新建立信任和连接。
指向原始笔记的链接
There’s just nothing to reestablish trust and connection like repair.
—— Dr. Becky Kennedy · [10:47]
建立信任你能做的最重要的事情之一就是砍掉东西,降低优先级。
指向原始笔记的链接
One of the biggest things you can do to build trust is kill things, deprioritize things.
—— Jessica Fain · [00:52]
问题在于,如果一家公司随时可能被斩首,你就再也无法信任它了。
指向原始笔记的链接
The problem is if a company can be decapitated at any time, you can no longer trust it.
—— Eric Ries · [83:04]
我认为世界将会非常怀疑那些说相信我们,我们搞定了,未来将会是辉煌的科技和科技公司。
指向原始笔记的链接
I think the world is going to be very skeptical of tech and tech companies that say, trust us, we’ve got it, the future is going to be glorious.
—— Satya Nadella · [36:15]
他们拥有 fantastic 的安全态势,但他们没有办法向企业证明这一点。所以一个企业永远不会信任一家有销售产品激励的公司。
指向原始笔记的链接
They have fantastic security postures, but they don’t have a way to prove that to an enterprise. So an enterprise will just never trust a company that has an incentive to sell their product.
—— Emil Lassen · [12:06]
一个拥有强烈信任和融洽关系的领导团队几乎能解决任何问题,而一个没有信任或融洽关系的领导团队,任何事情都可能成为问题。
指向原始笔记的链接
a leadership team with strong trust and rapport can work through most anything a leadership team without trust or rapport like anything can become an issue
—— Adam Mosseri · [33:26]
再说一次,早期阶段,人们投资的是你,因为他们信任你。你有责任做到真诚,并建立真正的关系。
指向原始笔记的链接
Again, early stage, people are investing in you because they trust you. It is your responsibility to be genuine and build real relationships.
—— Damien Lewke · [47:17]
代码是信任的问题。
指向原始笔记的链接
Code is a matter of trust.
—— Vaibhav Gupta · [17:15]
我们不盲目使用 LLM 代码的原因是我们还不信任它,因为它们底层的系统没有足够的刚性。
指向原始笔记的链接
The reason that we don’t use LLM code blindly is because we don’t trust it yet, because the systems underneath them don’t have enough rigidity.
—— Vaibhav Gupta · [17:17]
我们倾向于生活在先验证再信任的土地上,而不是完全信任甚至信任但验证
指向原始笔记的链接
we tend to live in a verify, then trust land as opposed to a totally trust or even trust but verify
—— Tom Verrilli · [50:17]
他们购买的是信任,即你在下一个时期会拥有最好的产品。
指向原始笔记的链接
They’re buying the trust that you will have the best product over the next period of time.
—— Colin Zima · [23:52]
你必须做的是你必须创建组合的预算池,然后让你信任的人在他们看到更高 ROI 的地方进行分配。
指向原始笔记的链接
What you have to do is you have to create combined pools of budgets and then let the people that you trust allocate where they see a higher ROI.
—— Andrew MacDonald · [38:43]
我们真的很幸运能进入那个尾流、获得那种信任,而信任是最难自力更生造出来的东西。
指向原始笔记的链接
And we were really fortunate to have gotten into that slipstream to have that trust, which is the hardest thing to bootstrap.
—— Farooq Malik · [47:16]
所以我认为特别是在 Whatnot 上的信任与安全方面,占据了 40% 的员工。
指向原始笔记的链接
So I think trust and safety in particular on Whatnot is about 40% of employees.
—— Grant LaFontaine · [33:29]
你越能把这些体验引导到高价值、又不让用户费很大劲去使用,就越能建立对系统的信任,然后才谈得上委派和采取行动。
指向原始笔记的链接
The more you can steer these experiences to very high value, without causing customers to do a lot of work to use it, the more that builds trust with the system, and then it allows you to delegate and take actions.
—— Willem Avé · [21:26]
但在医疗领域,如果我们答错了什么,是会有真实后果的,我们会完全失去信任。
指向原始笔记的链接
But in healthcare, if we answer something incorrectly, there’s actually consequences, and we entirely lose our trust.
—— Chaitanya Asawa · [11:57]
然后它还能确保我的测试不会完全糟糕透顶,因为当你让 AI 写测试时,一个很大的危险是——我对 AI 写测试的信任甚至低于我对它写代码的信任。
指向原始笔记的链接
And then um it also um it also makes sure my tests are not completely horrible because like when you have AI write tests, a big danger, like I trust my AI with my tests even less than I trust it with my code.
—— Lada Kesseler · [32:41]
用户信任极难赢得,却能在一夜之间失去。
指向原始笔记的链接
User trust is earned extremely hard, and it’s lost overnight.
—— Sait Izmit · [03:31]
但重点是,我认为在这个资本充裕、想要投资那些公司的世界里,我认为信任甚至胜过品牌。
指向原始笔记的链接
But the point being that I think that in this world with the abundance of capital wanting to invest in those companies, I think the trust wins out even over the brand.
—— Brian Singerman · [38:28]
问题有时甚至会自行解决。但非常重要的事情就是相信自己,信任自己,永远、永远不要放弃。
指向原始笔记的链接
The problem sometimes even just solved by itself. But the very important thing is just trust yourself, believe yourself, and never, never give up.
—— Forrest Li · [41:01]
那是因为它们全都是针对测试去训练的。所以我们有一个理念:真正重要的是现实。现实是唯一一个你真正能信得过的裁判。
指向原始笔记的链接
That’s because they all trained to the test. And so we had this philosophy that it’s really about reality. Reality is the only judge that you can actually trust.
—— Anastasios Angelopoulos · [03:35]
我认为五年内,你会信任你的智能体在不经你干预的情况下决定与别人分享什么数据。
指向原始笔记的链接
I think you’ll trust your agent to decide what data to share with other people without you intervening in five years.
—— Harry Stebbings · [13:03]
我只是不相信,在一个你需要信任的系统里,可以容忍不稳定性。
指向原始笔记的链接
Yeah, I just don’t believe that in a system that you need to trust, you can have flakiness.
—— Ran Arusi · [14:58]
打造一群彼此喜欢的人,他们努力工作是因为这是为他们信任和尊重、希望看到他们成功的同事在做,而不是每个人只为了自己那笔钱。
指向原始笔记的链接
Building a group of people that like each other, that work hard because they’re doing it for their coworkers who they trust and respect and they wanna see them succeed versus everybody out just for a payday.
—— Jordan Tigani · [05:34]
我们思考 AI 智能体与给组织新人办理入职的区别时,有趣的一点是:我们对一个人投入了大量隐性的信任——认为他们经过了审查和治理,并且有一定程度的控制。
指向原始笔记的链接
What’s interesting about how we think about an AI agent versus onboarding somebody new to the organization is that we put a lot of implicit trust into a person, that they are vetted and governed and that they have some levels of controls.
—— Robert Lucero · [00:00]
因为你不能信任来自同一个平台的归因,归因会严重虚高。
指向原始笔记的链接
Well, because you cannot trust there will be an excess of attribution from the same platform.
—— Matteo Franceschetti · [09:25]
我们的客户想要的,是一些能非常清晰、非常确定性地思考的方法:如何给智能体建一个盒子,说「我信任这个智能体做这件事、这件事和这件事,但它没有任何权限去做那些事」。
指向原始笔记的链接
And what our customers are asking for is ways to think very clearly, very deterministically about how to build a box around agents and say, I’m gonna trust this agent to do this thing, this thing, and this thing, but it is not going to have any access to do you know these things.
—— Marc Brooker · [22:18]
即使你现在创造了一些技术债务,如果你现在降低质量来换取更快的速度,这些工具会变得更好,并能够为你修复所有这些问题。我在这一点上倾向于不信任那种说法。
指向原始笔记的链接
Even if you create some tech debt now, if you lower your quality right now in exchange for moving faster, these tools are going to get better and be able to fix all of those things for you. I tend not to trust that at this point.
—— Ben Celebicic · [25:25]
如果我从来没见过你,我为什么会喜欢你或者信任你?
指向原始笔记的链接
Why should I like you or trust you if I never get to meet you?
—— Ali Ghodsi · [61:49]
我是说,我认为在采用的早期阶段,实用性往往胜过信任。
指向原始笔记的链接
I mean, I think in these early days of adoption, utility often trumps trust.
—— Josh Elman · [10:19]
我认为那些能打入主流的东西,会把信任作为一条根本原则。
指向原始笔记的链接
I think the things that will break into the mainstream will have a fundamental tenet of trust.
—— Josh Elman · [10:47]
我不认为 AI 能补充人与人之间的连接和信任。
指向原始笔记的链接
I don’t think AI can supplement the human connections and the trust.
—— Daniel Dines · [23:03]
我们很可能会围绕特定模型形成声誉,对吧?我们会说,你知道,也许这个模型更聪明一点,但那个模型是我信任的模型。
指向原始笔记的链接
We’ll probably develop reputation around specific models, right? We’ll say, you know, maybe this model is a little smarter, but this model is a model that I trust.
—— Eddy Lazzarin · [18:21]
你信任的人,相信一个你还不认识的人。
指向原始笔记的链接
Someone you trust believes in someone you don’t know yet.
—— 嘉宾 · [01:03]
验证是你和你可以信任的软件之间的全部屏障。
指向原始笔记的链接
Verification is all that stands between you and software that you can trust.
—— Andrew Orobator · [09:15]
我们实际上发现,当用户把至少一条敏感信息连接到 Instinct、真正信任 Instinct 时,会有大约 80% 的留存率——共享一条信息就有 80%。
指向原始笔记的链接
We actually find that when users connect at least one piece of sensitive information to instinct and really trust instinct, there’s like an 80% retention rate, 80% if you share one piece of information.
—— Noah Shinn · [26:08]
但这会是一条非常细微的界线,因为一旦你跨过那条线,我想你会立刻失去用户的所有信任。
指向原始笔记的链接
But it will be a very fine line because if you cross that line once, I think you immediately lose all trust with your user.
—— David Pawlan · [27:34]
那你为什么要信任别人的智能体呢?检查别人的工作,可能和自己动手做一样费工夫
指向原始笔记的链接
why should you trust someone else’s agent where it might be just as much work to check the work over as if you had done it yourself?
—— Liz Fong-Jones · [40:20]
而这个业务的飞轮在于,你服务的量越大,成本就越低、速度就越快、信任度就越高。
指向原始笔记的链接
And the flywheel of this business is that the more volume you serve, the lower cost, the faster speed, and the greater trust.
—— Sean · [09:04]
这更多是一个”还有几个月”的问题,直到我们真正达到可以信任 AI 运营你业务的水平。
指向原始笔记的链接
this is more a question of now months until we are really reaching a level where you can really trust AI running your business.
—— Christian Klein · [06:02]
而未来几年胜出的团队,不会是生成最多代码的团队,而是那些能够拿出证据说明他们为什么信任自己所发布内容的团队。
指向原始笔记的链接
And the teams that win the next few years won’t be the ones that generate the most code, they’ll be the ones who can say with evidence why they trust what they shipped.
—— Laurie Voss · [23:15]
我们作为一家初创公司、一家规模化中的公司,必须赢得信任;在位者已经拥有信任,但这也意味着,如果他们过早发布什么产品,而产品不好用、很糟糕,他们就会毁掉信任。
指向原始笔记的链接
And like we as a startup, scale-up, we have to earn the trust, incumbents already have the trust, but this also means they can destroy the trust if they ship something like too early and the product maybe doesn’t work or it’s bad
—— Vlad Kyle · [11:46]
然后他们突然就信任我们了——一万次谈判、两万次谈判、十万次谈判。
指向原始笔记的链接
And then they suddenly trust us for like 10K negotiations, 20K negotiations, 100K negotiations.
—— Vlad Kyle · [17:03]
结构化的优质内容才是真正能胜出的东西,AI 会奖励内容质量而不是品牌,但它也会为其他信任信号做优化。
指向原始笔记的链接
Structured quality content is the one thing that wins out, and AI will reward content quality and not brands, but it does optimize for other trust signals as well.
—— Nixon Dinh · [15:24]
就是在 Apple 这里,你不信任 Siri 能行,因为它十多年来一直不行。
指向原始笔记的链接
It’s just you don’t trust that it’s going to, with Apple, you don’t trust that Siri’s going to work because it hasn’t for over a decade.
—— MG Siegler · [50:24]
你会有这样的信任顾虑:当我把我的整个智能体生活和个人助手交给 Google 的时候,他们六个月后是不是又会落后?
指向原始笔记的链接
You have the trust notion of like, should I put my entire agentic life and the personal assistant in Google’s hands when they’re just gonna fall behind again in six months?
—— MG Siegler · [63:07]
你可以有高自主性,即智能体经常能一次性解决你给它们的问题,但自动化程度低,因为你还不信任它。
指向原始笔记的链接
You can have high autonomy in the sense that agents frequently are one-shotting the problems you’re giving them, but low automation because you don’t trust it yet.
—— Dru Knox · [03:43]
但这里的要点和收获是:搜索帮你找到信息,而 harness 给你可信赖的结果。
指向原始笔记的链接
But the idea here and the takeaway is that search helps you find information, and the harness gives you the results that you can trust.
—— George He · [22:49]
我们不能信任智能体。我们可以信任它们很聪明。
指向原始笔记的链接
We can’t trust the agents. We can trust them to be clever.
—— 嘉宾 · [119:57]
如果你为此而构建,那么你就能构建出人们真正愿意托付实际工作的东西。
指向原始笔记的链接
If you build for that, then you can build for something that people will actually trust with real work.
—— Abhi Arya · [16:03]
我认为我们在 B2B 技术上学到的,而且这至今仍然成立,是企业想从他们信任的人那里购买。
指向原始笔记的链接
I think what we’ve learned with B2B technology, and this still extends today, is that businesses want to buy from people they trust.
—— Daniel Saks · [08:05]
② 出现在这些集
7 集
- 《当攻击用 AI、防守靠智能体:Abnormal 与 Cogent 聊智能体网络安全》 — 作为概念
- 《Wix CEO Avishai:SaaS 末日下,我们凭什么值钱》 — 作为概念
- 《AI 时代怎么做出能留住人的消费产品》 — 作为概念
- 《把团队设计成「恐怖组织」:Snap 首位产品经理的反直觉产品课》 — 作为概念
- 《一年估值从 30 亿涨到 110 亿:Harvey 怎么边狂奔边招一千人》 — 作为概念
- 《个人助理 Instinct:零界面、十亿美元交易与每天10%的增长》 — 作为概念
- 《AI 个人助理大战开打,谁会赢?》 — 作为概念
③ 关联
点进去有真内容 —— 本页主要出口
智能体 · ChatGPT · OpenAI · vibe coding · 推理 · Meta · Anthropic · Instinct · Discord · Muse
